DuoUp Terms of Service
Last updated: 29 September 2026
1. Parties and Acceptance
These Terms of Service govern the relationship between the operator of the DuoUp mobile application (“DuoUp”, “we”) and the person using the app (“user”, “you”). DuoUp is operated by an individual developer (a natural person) residing in Türkiye. The operator's name appears as the “Seller” on the app's App Store page; if you request the operator's name and postal address at contact@duoup-app.com, we will provide them without delay. By downloading, creating an account, or using the app, you are deemed to accept these terms and the Privacy Policy, which is an integral part of them. If you do not accept the terms, please do not use the app.
2. Age Requirement
To use DuoUp you must be 18 years of age or older. By creating an account you represent that you are over 18. If it is determined that you are under 18, your account will be closed.
3. Your Account
You are responsible for the accuracy and currency of the information you provide during registration, for the confidentiality of your password, and for all activity carried out through your account. If you notice unauthorized use of your account, you must notify us immediately.
4. Nature of the Service and Safety Notice
DuoUp is a matchmaking application that brings together users with shared sports/activity interests.
Important safety notice: DuoUp does not verify users' identities, backgrounds, or statements. Physical meetings with other users are entirely your own responsibility. We strongly recommend taking reasonable safety precautions before meeting:
- Hold first meetings in public places,
- Inform someone you know about where and with whom you will meet,
- Report suspicious or disturbing behavior through the app.
DuoUp is not a party to the interactions or physical meetings between users.
5. Rules of Use
While using the app, you agree not to:
- Create fake profiles or impersonate someone else,
- Engage in harassment, threats, hate speech, or violent behavior,
- Share sexual, unlawful, or rights-infringing content,
- Create, share, solicit, or link to any content relating to child sexual abuse and exploitation (CSAE); share content that sexualizes children; or attempt to contact a child for sexual purposes,
- Use the app for unauthorized commercial purposes (spam, advertising, data harvesting),
- Share or disclose other users' personal data without their consent,
- Attempt to disrupt the security or operation of the app.
Violating these rules may result in your account being suspended without warning or permanently closed.
Child safety — zero tolerance: We operate a policy that admits no exceptions when it comes to child sexual abuse and exploitation. In the event of such a violation, the account is closed directly and permanently, the content is removed, and the matter is reported to the competent authorities. For our detailed standards, reporting channels, and point of contact, see our Child Safety Standards.
6. Content, License, and Moderation
The photos you upload and the messages/content you send belong to you. By uploading them to DuoUp, you grant us a non-exclusive, worldwide, royalty-free license to the extent necessary for the app to provide the service (displaying on your profile, delivering within a match, storage). This license ends when you delete your content or close your account (subject to technical backup periods).
Your content, including messages, is not end-to-end encrypted; it may be accessed by us for security and misuse reviews and removed where necessary.
7. Reporting and Blocking
You can report and block users who behave inappropriately. We evaluate reports and take the measures we deem necessary.
8. Intellectual Property
All rights in the DuoUp application, its name, logo, design, and software belong to us. These terms grant you no rights other than the right to use the app for personal, non-commercial purposes.
9. Free and Paid Use
DuoUp is currently entirely free. In the future, an optional paid membership (premium) may be offered for certain features. In that case, the pricing terms will be communicated separately and clearly; users who created an account before such a change takes effect will be able to keep their current usage unchanged for at least 30 more days.
10. Suspension and Termination
If you violate these terms, we may suspend or close your account. You may also delete your account at any time from within the app; after deletion, your account is kept restorable for 30 days, after which your data is permanently anonymized (see the Privacy Policy).
11. Changes to the Service
We may change, improve, or (with reasonable notice) discontinue the app and the features we offer from time to time.
12. Disclaimer of Warranties, Limitation of Liability and Indemnity
12.1 DuoUp is an intermediary service provided free of charge, “as is” and “as available”. We do not guarantee that the app will operate without interruption or error; that information provided by other users (name, age, photo, level, ratings) is accurate; that map and location information is exact; or that a meeting planned through a listing will take place.
12.2 Sports and physical activities inherently carry a risk of injury and property damage. You alone decide whether to take part in an activity, and whether its venue, the equipment and your state of health are suitable for it. DuoUp does not organize or supervise activities, does not check venues or participants, and is not a party to disputes between users.
12.3 To the extent permitted by applicable law, we are not liable for indirect damages, loss of profit or data, or damages arising from the conduct of other users. In all other cases, our total liability shall in no event exceed EUR 100 or the amount you paid us in the last 12 months, whichever is higher.
12.4 Nothing in this section limits our liability for intent or gross negligence, for injury to life, body or health, or in any other case in which liability cannot be limited under applicable law, nor does it affect the mandatory statutory rights you have as a consumer.
12.5 Indemnity. You agree to cover, in proportion to your fault, damages and reasonable defense costs arising from claims brought against us by third parties because you breached these terms or applicable law, or because of content you shared.
13. Governing Law and Consumer Rights
These terms are governed by the laws of the Republic of Türkiye. However, as a consumer, your rights arising from the mandatory consumer protection provisions of your country of residence are reserved; no provision in these terms shall be construed to override those rights.
14. Changes
We may update these terms from time to time. You will be informed within the app of significant changes. Continuing to use the app after a change means you accept the updated terms.
15. Contact
For questions: contact@duoup-app.com